Refund Policy
At Zapify, we're committed to your satisfaction. We understand that sometimes our service might not meet your expectations, and we're here to make it right. This policy outlines our refund process and your rights as a customer.
1. Our Refund Guarantee
We offer a 14-day money-back guarantee on all first-time purchases. If you're not completely satisfied with Zapify, we'll refund your money, no questions asked.
We believe in the value of our service and want you to feel confident in your purchase. Our guarantee ensures you can try Zapify risk-free.
2. Refund Eligibility
Eligible for Refund
- • First-time purchases within 14 days
- • Technical issues preventing service use
- • Service doesn't match advertised features
- • Billing errors or duplicate charges
- • Accidental purchases
Not Eligible for Refund
- • Subscription renewals
- • Upgrades or add-on purchases
- • Requests after 14-day period
- • Violation of Terms of Service
- • Excessive usage or abuse
3. How to Request a Refund
Contact Our Support Team
Email us at [email protected] with your order details and reason for the refund request.
Provide Required Information
Include your account email, purchase date, transaction ID, and detailed reason for the refund.
Allow Us to Help
Our team may offer solutions or alternatives before processing the refund. We want to ensure you get the best possible experience.
4. Refund Processing Timeline
Review Period
1-3 business days
Approval
Same day notification
Processing
5-10 business days
Note: Processing times may vary depending on your payment method and financial institution. Credit card refunds typically appear within 5-7 business days, while PayPal refunds are usually instant.
5. Special Circumstances
Partial Refunds
In some cases, we may offer partial refunds for services that have been partially used or for specific features that didn't meet expectations.
Service Credits
As an alternative to refunds, we may offer service credits that can be applied to future purchases or subscription periods.
Technical Issues
If you experience technical difficulties, we'll work with you to resolve the issue before considering a refund. Most technical problems can be resolved quickly.
6. Refund Methods
All refunds are processed to your original payment method:
- Credit/Debit Cards: Refunds appear as a credit on your statement within 5-10 business days
- PayPal: Refunds are typically processed instantly to your PayPal account
- Bank Transfers: May take 7-14 business days depending on your bank
- Digital Wallets: Processing times vary by provider (Apple Pay, Google Pay, etc.)
Important: We cannot process refunds to a different payment method than the one used for the original purchase due to security and fraud prevention policies.
7. Refund Abuse Prevention
To maintain fair pricing for all customers, we monitor refund patterns and reserve the right to:
- Refuse refunds for accounts with excessive refund requests
- Investigate suspicious refund patterns or potential abuse
- Terminate accounts that violate our Terms of Service
- Report fraudulent activity to relevant authorities
We appreciate your understanding in helping us maintain a sustainable service for all users.
This refund policy is part of our Terms of Service and is subject to change. We'll notify you of any significant updates.